Central offices and warehouse

+34 977 77 10 15

Barcelona Office

+34 93 853 99 90

info@pintaluba.net


General conditions of sale

WHO WE ARE

SERVICES

CONTACT

All orders a José Pintaluba y Cía., S.L. imply full acceptance and knowledge of the present general conditions of sale, which can only be modified, fully or partially, through the particular clauses of the accepted budget or through the drafting of an alternative contract between the parties.

1. COMMANDS

All orders must be made in writing, even if they have previously been established by telephone or by any other means. These must be sent to José Pintaluba y Cía., S.L. by fax or email and must contain, with the least, the following information:

(i) Fiscal identification and contact details of the Customer; (ii) Form of payment i (iii) Required services and/or no. of budget.

José Pintaluba y Cía., S.L. assumes the business risk and risk related to the contracted Services and, accordingly, all liability arising from: (i) the appropriate execution of the works necessary for the installation of the Products, (ii) the correct assembly of the same and (iii) compliance with all current regulations relating to the execution of civil works.

To this end, José Pintaluba y Cía., S.L. declares and guarantees that it has the necessary and sufficient resources to carry out the Services offered in order to carry out the requested work in accordance with the provisions of these General Conditions. In any case, the Customer authorizes, from the moment each order is issued, what José Pintaluba y Cía., S.L., when it deems it appropriate and by mutual agreement with the client, may subcontract the provision of some Services to a third party.

2. FORMS OF PAYMENT

The customers of José Pintaluba y Cía., S.L. they can choose, according to your convenience, any of the following forms:

(i) PREPAYMENT. Once the order is placed and the total amount is known, this will be paid in cash or transfer in one of the accounts that will be provided to the customer. Once the entry is made, the customer must send the bank receipt to José Pintaluba y Cía., S.L.. Upon receipt of the amount in our bank account, the order will definitely be accepted.

(ii) TRANSFER, BANK REBUTT or PAY. To be able to choose this option it is necessary that previously José Pintaluba y Cía., S.L. have authorized the credit, either directly or through a third party. This authorization requires an annual volume of operations greater than 3.000 euros from the date of the application. Receipts will be direct debited as agreed with the Customer. José Pintaluba y Cía., S.L. reserves the right to accept or deny any request for funding reasons.

(iii) If you wish to propose another form of payment, it will be necessary to contact us to expose it and that it can be studied by José Pintaluba y Cía., S.L..

3. CONDITIONERS

Delay in payment will result in the payment of interest, calculated at the bank discount rate, as well as commissions and expenses. If, before completing all or part of the order, facts or circumstances occur that cause the buyer to reasonably fear non-compliance, the delivery of the goods may be suspended if the buyer does not anticipate payment.

All goods supplied shall be the property of José Pintaluba y Cía., S.L. until full payment of the same, and may not be transferred to third parties. José Pintaluba y Cía., S.L. the "right of ownership" of the material is reserved until the debt is fully cancelled, being able to recover the materials delivered so far. Withholding of payments or compensation for potential litigious claims of the customer is not allowed.

4. DELIVERY TERMS

The delivery times indicated by José Pintaluba y Cía., S.L. they are merely indicative. Delays in delivery caused by third parties or force majeure will not be grounds for the cancellation of the order nor will they entitle the buyer to demand compensation.

If for the convenience of the customer it is necessary to postpone the delivery, must be notified in writing to José Pintaluba y Cía., S.L.. If the postponement is accepted, this will authorize the company to invoice the material requested and/or received to date.

5. CANCELLATION OF ORDERS

No returns are accepted without prior compliance of José Pintaluba y Cía., S.L.

The customer will not be able to cancel their orders if the company has complied with the agreed terms and prices.

Nor can orders be canceled in the following situations:
(i) when services have already been performed, fully or partially, o (ii) mandarin, in the case of hardware, this had already been received or requested by José Pintaluba y Cía., S.L..

6. GUARANTEES

Legal note on warranty conditions
José Pintaluba y Cía., S.L. establishes differentiated guarantees for private and professional clients, according to the applicable regulations.

6.1. Clients particulars (domestic)

  • Legal guarantee of consumer goods: 3 years.

  • Guarantee of repairs: 3 mesos.

  • Facilities: 1 year warranty from the end of the work.

  • After-sales service and availability of spare parts for a minimum of 10 years.

They are excluded from this guarantee: improper use, unauthorized modifications, inadequate maintenance, accidents, negligence or force major.

6.2. Clients professionals / industrial works

  • The equipment supplied is new and original. The manufacturer's warranty will be the only one applicable.

  • The installation has a commercial warranty of 12 months from the completion of the works, limited to execution defects.

  • Complaints must be submitted within the established deadlines and in writing.

For repairs in a professional environment, the guarantee is of 90 days on the intervention carried out.

7. PRIVACY

José Pintaluba y Cía., S.L. undertakes to maintain the confidentiality of the data provided by customers, which will only be used to establish direct contact. Customers have the right to access, rectification and cancellation of your data through written communication, fax or e-mail to the Administration Department.

8. JURISDICTION

The present conditions will be governed by the Spanish law. All differences that cannot be resolved amicably will be submitted to the jurisdiction of the Courts of Reus, with express waiver of any other jurisdiction.

General conditions of sale

CERTIFICATES

José Pintaluba and CIA, S.L. It is a company certified by the Ministry of Finance and Public Administrations as a State Contractor in its specialties..

STATE CONTRACTOR CLASSIFICATION (WORKS)
STATE CONTRACTOR CLASSIFICATION (SERVICES)
José Pintaluba and CIA, S.L. You are an ISO certified company 9001 by TÜV Rheinland Ibérica Inspection, Certification & Testing S.A.

ISO CERTIFICATION 9001
José Pintaluba and CIA, S.L. with the integrated quality and occupational risk prevention policy.

INTEGRATED QUALITY AND OCCUPATIONAL RISK PREVENTION POLICY

GUARANTEES

José Pintaluba y Cía., S.L. guarantees for two years the replacement of defective material, except residential equipment for private use, which will have a three-year guarantee period, by virtue of the Royal Legislative Decree 1/2007, of 16 November 21.

The warranty for the installation carried out by José Pintaluba y Cía., S.L. it will be for one year and, for repairs, of 3 mesos.

In all cases it will be necessary that the conditions of use are normal and appropriate and that the installation of the product has been carried out in accordance with current regulations, by properly qualified personnel and following the instructions indicated in the installation manual.

José Pintaluba y Cía., S.L. disclaims all responsibility for damage or harm caused to people or property caused by the malfunctioning of the equipment.

Damages caused by:

  • Improper handling of the product or for having forced its operation.

  • installation, manipulation, maintenance or repair of the product by an unauthorized technician.

  • Use of non-original spare parts of the brand or modification of the product without authorization from the manufacturer.

  • Failure to comply with the manufacturer's installation instructions, us, product review and maintenance, when this breach has caused the defect.

  • Inadequate and/or insufficient water flow (in the case of equipment that needs water for its operation) and/or poor quality thereof, as well as any damage caused by objects dragged by the flow of water that could cause obstruction, restriction, bad circuit transmission, corrosion or abrasion of any of the equipment components, causing damage or malfunction in any of the unit's elements, directly or indirectly.

Also, are excluded from the manufacturer's warranty, not to be part of it:

  • The replenishment of consumable materials derived from the operation as, for example and without limitation, compressor oil, refrigerant gas, oli filters, etc.

  • The extraordinary expenses caused by the difficult access to the unit (scaffolding, cranes, false ceilings, assembly and disassembly of these elements, permissions, preventive resources, etc.), it being the exclusive responsibility of the owner of the installation to guarantee safe and sufficient access to the installed unit.

FORMS OF PAYMENT

The customers of José Pintaluba y Cía., S.L. they can choose, according to your convenience, any of the following forms as a payment method for your orders:

(i) PREPAYMENT

Once the order is placed and the total amount to be paid is known, this will be paid in cash or by transfer in one of the accounts that will be provided to the customer.

Once the entry is made, the customer will have to send the bank receipt of the transfer to José Pintaluba y Cía., S.L.. Upon receipt of the amount in our bank account, the order will be definitively accepted.

(ii) TRANSFER, BANK REBUTT or PAY

In order to be able to choose this option it is necessary that beforehand José Pintaluba y Cía., S.L. have authorized the credit, either directly or through a third party.

This authorization requires a cumulative annual volume of operations greater than 3.000 euros from the date of the application.

Receipts will be direct debited according to what has been agreed with the Customer. José Pintaluba y Cía., S.L. reserves the right to accept or deny any request for funding reasons.

(iii) OTHER FORMS OF PAYMENT

If you wish to propose another form of payment, you will need to contact us to expose it and so that it can be studied by José Pintaluba y Cía., S.L.

Corporate Social Responsibility

Our company José Pintaluba i CIA, specialists and experts in climate installation, ventilation, industrial refrigeration and renewable energy projects, we understand Corporate Social Responsibility as a transversal commitment that guides all our decisions and processes. Our activity is based on the development of efficient technical solutions, safe and sustainable, aimed at optimizing the energy consumption of industrial facilities, commercial and domestic and reduce their environmental impact.

We are firmly committed to energy efficiency through design, the installation and modernization of high performance air conditioning systems, adapted to the real needs of each client. We prioritize the use of advanced technologies, equipment with high energy rating, intelligent control systems and solutions that favor the reduction of CO₂ emissions and the responsible consumption of energy.

Respect for the environment is an essential part of the way we work. We apply strict criteria in the selection of materials, the efficient management of resources and the appropriate treatment of the waste generated, in accordance with current regulations.

At the social level, we promote safe and healthy work environments, guaranteeing compliance with occupational risk prevention regulations and promoting the continuous training of our technical team, especially in terms of energy efficiency, technological innovation and sustainability. We believe in talent, professionalism and responsibility as key values ​​to offer a quality service.

We maintain relationships based on transparency, trust and collaboration with clients, suppliers and other interest groups, advising them in making decisions that contribute to improving the energy performance of their facilities. Our goal is to generate shared value, contribute to the sustainable development of the industrial fabric and move towards a more efficient and environmentally friendly energy model.

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